Energy Care Plan
Support that lasts long after install day
Installing your solar and battery system is just the beginning. Our Energy Care Plan is designed to help you maximise performance, protect your investment, and get the most value from your system for years to come.
Personalised Welcome Session
Shortly after installation we sit down with you one-on-one to walk through your monitoring platform, revisit your energy goals, and make sure you know how to get the best performance and savings from your system.
Post-Installation Check-In
A few months in, we reconnect to review how everything is performing, hear how you are finding it, and confirm you are on track for the savings your system was designed to deliver.
Annual Energy Health Review
Your energy needs change over time. Each year we review your electricity plan, usage habits and system performance so they keep working together to maximise your value.
Proactive System Monitoring
We do not install and hope for the best. Our team keeps an eye on your system to catch potential issues early and keep it running efficiently and reliably.
Priority Support & Downtime Protection
If something goes wrong, we are here. We work quickly to diagnose and resolve issues, minimising disruption and protecting your system's performance.
Complete Warranty Management
Should a warranty issue ever arise, we handle it for you — lodging claims and coordinating repairs or replacements so you never have to chase it up.
Ready for solar that is looked after?
Get a tailored solar and battery design backed by our Energy Care Plan — installed by CEC-accredited local pros.
1. Personalised Welcome Session
Shortly after installation, we'll schedule a one-on-one session to help you get comfortable with your new system. We'll guide you through your monitoring platform, revisit your energy goals, and ensure you understand how to get the best performance and savings from your investment.
2. Post-Installation Check-In
A few months after installation, we'll reconnect to see how everything is going. We'll review system performance, discuss your experience so far, and ensure you're on track to achieve the savings and energy outcomes your system was designed to deliver.
3. Annual Energy Health Review
Your energy needs can change over time. That's why we offer ongoing reviews to help ensure your electricity plan, usage habits, and system performance continue working together to maximise value and savings.
4. Proactive System Monitoring
We don't believe in installing systems and hoping for the best. Our team regularly monitors system performance to identify potential issues early and help ensure your system continues operating efficiently and reliably.
5. Priority Support & Downtime Protection
If an issue arises, we're here to help. Our team works quickly to diagnose and resolve problems, minimising disruption and helping protect the performance of your system.
6. Complete Warranty Management
Should a warranty issue ever occur, we'll handle the process on your behalf. From lodging claims to coordinating repairs and replacements, we'll manage the details so you don't have to.