Energy Care Plan
Installing your solar and battery system is just the beginning. Our Energy Care Plan is designed to help you maximise performance, protect your investment, and ensure you're getting the most value from your system for years to come.
From ongoing monitoring and performance reviews to warranty support and energy optimisation, we're committed to supporting you long after installation day.
1. Personalised Welcome Session
Shortly after installation, we'll schedule a one-on-one session to help you get comfortable with your new system. We'll guide you through your monitoring platform, revisit your energy goals, and ensure you understand how to get the best performance and savings from your investment.
2. Post-Installation Check-In
A few months after installation, we'll reconnect to see how everything is going. We'll review system performance, discuss your experience so far, and ensure you're on track to achieve the savings and energy outcomes your system was designed to deliver.
3. Annual Energy Health Review
Your energy needs can change over time. That's why we offer ongoing reviews to help ensure your electricity plan, usage habits, and system performance continue working together to maximise value and savings.
4. Proactive System Monitoring
We don't believe in installing systems and hoping for the best. Our team regularly monitors system performance to identify potential issues early and help ensure your system continues operating efficiently and reliably.
5. Priority Support & Downtime Protection
If an issue arises, we're here to help. Our team works quickly to diagnose and resolve problems, minimising disruption and helping protect the performance of your system.
6. Complete Warranty Management
Should a warranty issue ever occur, we'll handle the process on your behalf. From lodging claims to coordinating repairs and replacements, we'll manage the details so you don't have to.